Privacy Policy

We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, or communicate with us via email, phone, or WhatsApp. This may include your name, email address, phone number, company name, and any other information you choose to share. We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

We use the information we collect to: • Respond to your enquiries and provide our services • Send you marketing communications and insights (only with your consent) • Improve and optimise our website and services • Analyse website traffic and usage patterns • Comply with legal obligations • Prevent fraud and ensure website security We rely on legitimate interests and consent as our legal bases for processing personal data under the General Data Protection Regulation (GDPR) and applicable data protection laws.

Our website uses the following tracking technologies: Google Analytics — We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect anonymised data. You can opt out via Google's opt-out browser add-on. Meta Pixel (Facebook Pixel) — We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads. The pixel collects data about your interactions with our website. Microsoft Clarity — We use Microsoft Clarity for session recording and heatmap analysis to improve user experience. Cloudflare — We use Cloudflare for performance and security, which may collect anonymised traffic data. You can control cookie preferences through our consent banner when you first visit the site, or by adjusting your browser settings. Note that disabling cookies may affect website functionality.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with: • Service providers who assist us in operating our website and delivering services (e.g., email providers, analytics platforms) • Professional advisers such as lawyers and accountants where necessary • Law enforcement or regulatory bodies when required by law All third-party service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.

Fynx operates across the UAE, MENA, and internationally. Our registered legal entity, Fynx Technologies Private Limited, is incorporated in India, and we serve clients across the UAE, EU, UK, USA, and Australia. When we transfer personal data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection regulations, including the GDPR's standard contractual clauses where required.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years. Analytics data is retained as per the default settings of each platform (typically 14–26 months for Google Analytics).

Depending on your location, you may have the following rights regarding your personal data: • Right to access — request a copy of the personal data we hold about you • Right to rectification — request correction of inaccurate data • Right to erasure — request deletion of your personal data ("right to be forgotten") • Right to restrict processing — request that we limit how we use your data • Right to data portability — receive your data in a structured, machine-readable format • Right to object — object to processing based on legitimate interests • Right to withdraw consent — withdraw consent for marketing at any time To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS and uses Cloudflare for additional security. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies solely to information collected by Fynx.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: Fynx Technologies Private Limited Email: [email protected] Phone: +971 54726 4882 Registered office: Door No. 63/700, D Space, 6th Floor, Sky Tower, Mavoor Road Junction, Bank Road, Kozhikode, Kerala 673001, India